Jerome checked my car in efficiently and kept me regularly informed while the car was evaluated and the progress of the work being done, which was done quickly and off I went!

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It was my first visit with Kefer. My rep, Kay, was very nice and professional. The prices were reasonable for an oil change, a tire rotation, and a visual inspection. All green on my vehicle, that means my car had no issues at 24k miles.

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On point service and reasonable price for the services. Didn't try to up sell unnecessary services. I'd recommend this dealership for your Hyundai services. John Perez was helpful in addressing my concerns about the issues and provided additional information when inquired about the service intervals and costs.

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Nichelle Wyles finance assistant was very helpful in getting my cancellation done on my additional coverage. Very professional lady. Got the job done when others in her department could not. She is an asset to the dealership.

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Leslie was fantastic. Very patient with two people that are technically challenged. Working out of trailers was very hard but the staff did the best to make us feel comfortable

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Keffer Hyundai made the process of getting a new car incredibly easy and pain-free. My previous Hyundai was totaled by a drunk driver after only having the car for two years, and after dealing with endless calls to insurance, all I wanted was my car back. Sebastian was very understanding and helpful in getting me the exact model, color, and trim I wanted at a price I could afford. He was very transparent throughout the entire process and incredibly patient with any questions, hesitancies, or worries I had. There was no aggressive sales pitch or pressure to make a deal ... Read More

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DealerRater - Apr 24, 2026

Keffer Hyundai made the process of getting a new car incredibly easy and pain-free. My previous Hyundai was totaled by a drunk driver after only having the car for two years, and after dealing with endless calls to insurance, all I wanted was my car back. Sebastian was very understanding and helpful in getting me the exact model, color, and trim I wanted at a price I could afford. He was very transparent throughout the entire process and incredibly patient with any questions, hesitancies, or worries I had. There was no aggressive sales pitch or pressure to make a deal at any point, which, as a woman, was very refreshing. I felt confident making this purchase at Keffer and I will be recommending this dealership to all of my family & friends looking for a car.

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I visited Keffer Hyundai of Charlotte, I went to there lot with great intentions of purchasing a vehicle. The salesman was Justin Hairston. I must say that he was very patient with me. Justin made my shopping experience great with no pressure. Following Rashard Jackson the financial management with assurance to help me make a purchase.. I would like to take this time to brag on a team that worked to make my car buying experience great. Kudos to Keffer Hyundai. I will be telling others of my great team here at Keffer.

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When the other dealers said no, they approved me with A 2026, 16 miles Venue.God is good!!!

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Very aggressive at getting to a price point we could live with. Friendly knowledgeable salesman and overall great experience with the staff.

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They went above and beyond, didn’t xxxxxxxxx, and helped me choose the perfect car for me! I loved working with Farrid and buying my car. Best car buying experience I’ve ever had!

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The service great I will continue to go there for work on my car thank you guys

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MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was ... Read More

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DealerRater - Apr 8, 2026

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, “they said if you’re not buying, you need to leave.” I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who “they” were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)—no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn’t want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: • Being told a vehicle was available that did not match what I requested • Refusal to provide pricing transparently • Being rushed during negotiations due to personal obligations • Being told to leave while actively considering a purchase • Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

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I’m literally overly impressed at how quickly they got me approved, processed everything and got me in and out of there! My down payment was more than reasonable! My salesperson Andre was more than extraordinary! He was extremely knowledgeable about the car, he was very personable! It was like purchasing my very 1st vehicle from my big brother! I would go back again and again! I would send my whole family! They are really great at what they do and if you could be helped they can do it! Get off your butt and out of that old car ... Read More

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DealerRater - Apr 4, 2026

I’m literally overly impressed at how quickly they got me approved, processed everything and got me in and out of there! My down payment was more than reasonable! My salesperson Andre was more than extraordinary! He was extremely knowledgeable about the car, he was very personable! It was like purchasing my very 1st vehicle from my big brother! I would go back again and again! I would send my whole family! They are really great at what they do and if you could be helped they can do it! Get off your butt and out of that old car stressing you out and get down to keffer Hyundai! Tell them Renata sent you😉It’s 2026 🤔I have never owned a car in the same year it came out 🤭

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From start to finish this couldn’t have been a better experience. Andre was so helpful and professional, invested and interested in what we were looking for but not pushy at all. I dread stuff like buying a car but he and Rashard (finance) were awesome and made it painless. Would definitely recommend the team at Keffer and would purchase here again.

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Professional, friendly and ready to help. John Perez was my service guy and I appreciated how he spoke to me as he was explaining the work to be done and what needed attention. A definite 10!

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Ramon was my service representative. He was exceptional. My car was serviced as needed and in a timely basis. Having bought 3 cars at this location, I recommend this dealership and service department.

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I just finished my 32,000 servicing at Keffer Hyundai for my 2023 Hyundai Tucson Hybrid. I accepted their recommended servicing of replacing the coolant and brake fluid and fuel injection servicing, totaling almost $1,000. Trust the dealer to know the required servicing, right? Out of curiosity, since it seemed like a lot, I checked the car’s manual when I got home and was disappointed to see that Hyundai doesn’t recommend the brake fluid be replaced until 48,000 miles, and doesn’t recommend the coolant be replaced until 80,000 miles, and only recommended inspection of the fuel system. What a rip off. Check your ... Read More

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DealerRater - Mar 21, 2026

I just finished my 32,000 servicing at Keffer Hyundai for my 2023 Hyundai Tucson Hybrid. I accepted their recommended servicing of replacing the coolant and brake fluid and fuel injection servicing, totaling almost $1,000. Trust the dealer to know the required servicing, right? Out of curiosity, since it seemed like a lot, I checked the car’s manual when I got home and was disappointed to see that Hyundai doesn’t recommend the brake fluid be replaced until 48,000 miles, and doesn’t recommend the coolant be replaced until 80,000 miles, and only recommended inspection of the fuel system. What a rip off. Check your manual before bringing your car to this place to avoid unnecessary services!

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Five stars for representative Sev Tartar who (was not even the rep who sold us our Sonata 2 years ago) tweaked the settings to connect my new phone to the monitor. Patient, helpful, even offering to FaceTime should it go wrong again, Next car, I’m buying from Sev.

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I contacted the dealership via the Costco Auto Buying Program and the sales manager gave me a quote for the 2026 vehicle I wanted, but it included a bunch of dealer add on accessories (that I do not want) and their bogus "mandatory" Advantage Package which all totaled well over $2,300! I communicated with a sales manager, Felipe, and told him I didn't want the accessories or package and he agreed, so I went in to test drive and when I sat down with the super nice salesperson, Jeremy, it was like the communication I had with the sales ... Read More

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DealerRater - Mar 8, 2026

I contacted the dealership via the Costco Auto Buying Program and the sales manager gave me a quote for the 2026 vehicle I wanted, but it included a bunch of dealer add on accessories (that I do not want) and their bogus "mandatory" Advantage Package which all totaled well over $2,300! I communicated with a sales manager, Felipe, and told him I didn't want the accessories or package and he agreed, so I went in to test drive and when I sat down with the super nice salesperson, Jeremy, it was like the communication I had with the sales manager never happened. So, I got to test drive the vehicle, but the sales process was a joke. I ended up buying the vehicle from another dealership over an hour away at a good price without mandatory packages added on! I will say that Jeremy was very knowledgeable, polite, professional and nice. BUT it all came down to the pricing and Felipe not keeping his word. This dealership kept to the old standard car buying process :-(

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Friendly courteous. Listen to us. Would highly recommend. A Our sells rep Matt went out of his way to help us

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Solid team. Helped the best way they could! Very satisfied. Would work with them again!

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Jeremy was very helpful getting the deal sorted out, and did a great job at making the process smooth for us. Great experience at this location!

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The dealership sales and service is top notch. I service representative was courteous and professional in his discussion about servicing my 2025 Hyundai Elantra.

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If I could give 0 stars I would. The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early for, for a specific VIN with multiple incentives. They apparently could not wait and sold it from under me as I was walking in. 2. Once I agreed to buy a newer car without the incentives, only .99% APR it took 4 hours before they got me to finance. 3. Finance apparently did not do it right the first time. So I had to drive back. Twice. I originally refused all ... Read More

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DealerRater - Feb 16, 2026

If I could give 0 stars I would. The salesman was perfectly fine. It's every single little thing that came after which is the problem. 1. I had an appointment, which I was early for, for a specific VIN with multiple incentives. They apparently could not wait and sold it from under me as I was walking in. 2. Once I agreed to buy a newer car without the incentives, only .99% APR it took 4 hours before they got me to finance. 3. Finance apparently did not do it right the first time. So I had to drive back. Twice. I originally refused all the addons, the dealer 'nitrogen' tire $2000 upcharge and the $1600 service contract. I kept saying no and they dropped the price of the contract to $400 but continued: I wanted NO addons. The second and third times I was assured that nothing was changing it was just a glitch in the system that I needed to resign my loan documents again and again. 4. Even though I swiped my card, they wanted me to return a THIRD time to redo my down payment. I told them they had to come to me this time. They were able to do that over the phone. 5. I wasn't given a copy of my loan documents. I had to ask and they were emailed to me. Which is when I learned I was charged $1600 for the service contract. 6. I asked them what was going on, I had explicitly declined it multiple times, even at $400 there is no possible way I authorized it for $1600. Ladon called and said he would have it removed. I was relieved. I recorded this call as NC is a single party consent state. 7. I checked my loan after a week and it appeared to not have changed. I called HMFUSA and they said, noone attempted to unwind it and they did have a contract for me. They transferred me to the service contract people, I told them my story and they said no one had contacted them to unwind the contract. The very nice lady on the phone talked me through the paperwork I had to file and told me I would get a full refund, but the dealer would have to submit the payment to adjust the principal to HMFUSA. If I could give a 0/5 stars I would. Absolute xxxx.

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Kay F. explained all services in detail!! Inspected was completed and breakdown of all service was in a timely manner!

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I brought my GV80 to have the brake pads tuned and I was at your dealership from 8:00am until 4:00pm. Yes I did have appointment. I have never had this type of service that would require this much time - all day to complete.

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First service for our Santa Fe. The service went quickly and on time. The dealership is undergoing a major renovation, but they have set up temporarily accommodations that work well, plus their Genesis dealership is available to use. Overall an excellent experience.

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First time at the upgraded Keffer Genesis facility. Reps were on hand immediately and checking out and getting loaner went quickly and smoothly. Only one additional item was recommended and completed on time. Communications were timely. Overall a good experience.

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Great Team, Got me in the car I wanted. Thank you very much Keffer Hyundai

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Staff members were very friendly and informative. They took the time to explain there process and what to expect.

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This was the worst experience ever I was they work with all credit lie 1 then Kat(Katherine) who I never met told me they were specifically there to help me and that when I get there let someone know that I was looking for her lie 2 then they my ran my credit mind you they make money off the credit report no matter what the outcome is just to tell you they can’t help you that’s mad crazy. Don’t waste your time. A Misleading and Financially Painful Experience.

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Kay F. was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the service I received. I previously had my car in for service back in May & June 2025 for service (engine and transmission which was under warranty). At that time they suggested I replace the hoses which I did. I do not understand at all why they did not replace the coolant hoses along with the other ones back in May/June so instead I have paid a lot of extra money on labor that ... Read More

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DealerRater - Dec 22, 2025

Kay F. was very my service advisor was very pleasant to work with. She is always very friendly and professional. However, I was very disappointed with the service I received. I previously had my car in for service back in May & June 2025 for service (engine and transmission which was under warranty). At that time they suggested I replace the hoses which I did. I do not understand at all why they did not replace the coolant hoses along with the other ones back in May/June so instead I have paid a lot of extra money on labor that could have been avoided. Very disappointed.

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Excellent customer service. Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding!

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Overall I was very satisfied but did not appreciate the unfriendly greeting from a clerk inquiring if I had an appointment which I did. I waited about 5 mins for a receptionist to check me in. I appreciated that I was offered to have the annual car inspection completed along with regular maintenance. Being new to NC this alleviated having to do this in February 2026. I’ll be going back to this dealership in the future.

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⭐️⭐️ A Misleading and Financially Painful Experience- With One Notable Effort to Make Things Right I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. I originally leased a 2024 Hyundai Elantra for $232/month on a 36-month term. While servicing my 2024 vehicle I was persuaded by the dealership to “upgrade” into a 2025 Elantra Sport, after they repeatedly assured me- verbally and during the sales pitch — that the car included Bluelink/remote-connected features. That was completely false. The 2025 model I was sold does not include Bluelink at all. Once I discovered the truth, I immediately ... Read More

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DealerRater - Nov 20, 2025

⭐️⭐️ A Misleading and Financially Painful Experience- With One Notable Effort to Make Things Right I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. I originally leased a 2024 Hyundai Elantra for $232/month on a 36-month term. While servicing my 2024 vehicle I was persuaded by the dealership to “upgrade” into a 2025 Elantra Sport, after they repeatedly assured me- verbally and during the sales pitch — that the car included Bluelink/remote-connected features. That was completely false. The 2025 model I was sold does not include Bluelink at all. Once I discovered the truth, I immediately contacted Hyundai Consumer Affairs. To his credit, the General Manager, Felipe, reached out within two days and listened to my concerns. However, when I came back to the dealership to resolve the issue, the only option they offered left me absorbing over $6,000 in negative equity from their mistake. They were only willing to take a $1,600 loss, despite the fact that I was misled into trading in a perfectly fine leased vehicle based on inaccurate information. In the end, I was pushed into upgrading again - this time into a Hyundai Sonata- at a much higher cost. My monthly payment jumped from $232/month on my original 2024 Elantra to over $750/month, simply because the dealership sold me a car under false pretenses and then couldn’t undo the damage since they had already sold my low-mileage lease. Yes, Felipe secured a low 1.99% APR, but that doesn’t erase the financial fallout caused by the initial misrepresentation. This experience has been eye-opening and financially painful. It proves how quickly things can go wrong when a dealership prioritizes its own protection over transparency. Once you drive off the lot, even if you were misled, you’re the one left holding the bag. I’m giving two stars only because management did respond- but the “solution” still left me thousands of dollars in the red. This entire experience has been unsettling and financially painful. It’s a harsh reminder that once you drive off the lot, the dealership will ultimately protect its own interests, even when misleading information was involved. Based on my experience, I will definitely do my due dilligence before signing a deal with Keffer Hyundai or any dealership for that matter moving forward. Lesson harshly learned honestly and is hard to talked someone out of a lived experience at the end of the day!

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It was a pleasure working with Bryan B. He explained everything to me and my husband., went over all aspects of the truck to make sure that I was comfortable. KP and team you guys have a customer for life. Our first time at the dealer. Thank you for being so kind and welcoming. The Wilks.

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Working with Brian and Kenneth was a good experience, clear transactional negotiations. Before driving our new Genesis GV80 off the lot I noticed a chip in the front windshield, and while it was certainly an issue, Brian and Kenneth both worked hard to get it right and a new OEM windshield was installed today, glad it's fixed and now behind us. Mark/Finance was very clear and concise.

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I went in for my free oil change and maintenance and they discovered a huge gouge in one of the tire's sidewall. It was down to the steel belt. My service advisor John showed me my options for a new tire and helped me get going fast. I found John to be knowledgeable and easy to talk to. He does something that very few do correctly. He listens when you talk to him. I would use him again the next time I visit.

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Wonderful people, very nice and polite. I want to thank you Jose Hernandez for helping me with a new car buying process. He was very knowledgeable and professional. He even helped my son, who asked him to find a small part for his car. Jose went out of his way to get it. Also big thank you to a finance manager Rashard Jackson. He made the whole experience an easy one. I highly recommend those people.

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Clean professional. Service i believe was a bit slow for whatever reason. I did get a courtesy vehicle.

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The staff at Keffer have worked with me through a repurchase over the past six months. As I got my new car today they made everything work out very well! They are the reason this is my 5th Hyundai.

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My sales representative was Richard and he was very personable and attentive to all my needs! Richard was a subject matter expert when explaining every detail about my vehicle both during/after the sale. He exceeded my standards on delivering quality customer service by going above and beyond my expectations. He even gave me his favorite ink pen because I fell in love with it when signing my docs! Thank you Richard for your professionalism and your guidance!

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I am so thankful and happy with the customer service this dealership has offered to me and how they professionally took care of my needs after my recent accident which lead my car loss. I have been a Hyundai customer since 2021 and I would not go back to any other vehicle make or model. Richard Tillman whom was my salesman along with Ty the finance manager made it possible for me to get into this car. Respectfully these 2 gentleman deserve a 10 star each..

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(For Genesis of Charlotte) The showroom is beautiful, and the staff were incredibly helpful. It was busy as xxxx, but the staff kept coming by to assure they knew I was there. After the purchase, at least 4 associates, including the store manager, stopped by to thank me for the purchase and "Welcome to the family!" It honestly felt like they were genuinely interested in the experience (the manager let me test drive the car alone "so you could really play with it"). Overall one of the best car buying experiences Ihave had. Oh, and they don'... Read More

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DealerRater - Oct 18, 2025

(For Genesis of Charlotte) The showroom is beautiful, and the staff were incredibly helpful. It was busy as xxxx, but the staff kept coming by to assure they knew I was there. After the purchase, at least 4 associates, including the store manager, stopped by to thank me for the purchase and "Welcome to the family!" It honestly felt like they were genuinely interested in the experience (the manager let me test drive the car alone "so you could really play with it"). Overall one of the best car buying experiences Ihave had. Oh, and they don't work on commission - no pressure at all. And kudos to Rose, the associate who helped schedule the appointment last night. She was a joy to talk to.

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Jose Hernandez , sales associate, was very attentive, knowledgeable, and great to work with. We did not appreciate the long speech by the Finance Manager who insisted we listen to his warranty presentation even when we expressed our disinterest in purchasing this product.

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David was wonderful to work with and he ensured that I understood step of my service. My appointment was early in the morning and the way he greeted me made me feel that my service needs were just as important to him as they were to me. He was a pleasure to work with and he was highly thorough in the services he provided on down to making sure that my stay in the facility was a pleasant experience. I look forward to working with him when I return.

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I worked with floyd and he was so wonderful very thorough snd was very patient with me Im not the easiest sale!!!!!!

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Steven was the nicest salesman i ever had at a car dealer. Very patience and so respectful.

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The service was good they did not wash my car good rain drops and the same dirt was there when I bought it in.

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George was knowledgeable, courteous and patient. He answered all my questions about the car and made the car buying experience pleasant. I was at the Genesis dealership at 9010 E. Independence Blvd.

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Maintenance performed within scheduled time frame. Details and options explained thoroughly. Chris good to work with.

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Joe was very attentive to my concerns and features and made it his focus to answer my questions. I’m pleased with the car choice I made.

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Be careful knowing they add another $1995 for the keffer advantage protection at Genesis Hyundai. Tells me it is not negotiable. Comes with tinted windows and clear shield protection. Sales manager says if I didn't want tinted windows, I still had to pay the $1995, just no tinted windows. It's highway robbery. $2000 for that?!! But the lying about it from the salesman (Rashard soon to be a financial manager) is what sets me on edge. Told me it was already done at the factory (funny the advantage tag, once they brought it to me, says dealer added items). And on ... Read More

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DealerRater - Sep 9, 2025

Be careful knowing they add another $1995 for the keffer advantage protection at Genesis Hyundai. Tells me it is not negotiable. Comes with tinted windows and clear shield protection. Sales manager says if I didn't want tinted windows, I still had to pay the $1995, just no tinted windows. It's highway robbery. $2000 for that?!! But the lying about it from the salesman (Rashard soon to be a financial manager) is what sets me on edge. Told me it was already done at the factory (funny the advantage tag, once they brought it to me, says dealer added items). And on top of that, I had to argue with the salesman that my car I chose didn't have tinted windows yet. After dancing around that, oh yeah we are doing the tint now. What happened to it was all done at the factory?!! It's the lying that really pisses me off. I wound up paying MSRP, plus the advantage protection less the competitive discount I was entitled too. So no deal for me Just go in with your eyes wide open. I guess they feel good about being able to make a quick sale. But you pissed off one customer (it's the lying) And trying to take me on the trade amount. But I was ready with a car max offer. A HUGE, HUGE difference.From $4400 to $11,400?!!! But hey they made up for it by not giving me anything but MSRP less $1000. Just go in with this knowledge and you should be good (unless the price isn't a concern for you).

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I found a great car with low miles. The salesman, I had was Jose Hernandez. He was great at his job especially knowledgeable about explaining the things I needed to know about the car. Also I got a great discount on the price. Thanks for your dealership kindness.

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Good & timely service. Kay, our service advisor, was very courteous and helpful. She explained everything and spent extra time answering my questions.

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I was Greeted at the Service Department Mr. Justin Showed his Professional Skills of letting me know that He'll do a muti inspection of my car before my oil change, Showed hospitality Of treats,Coffee, Hot Chocolate Snacks Etc... Didn't have to wait long ' As Departing The Service Department he still had a Great Attitude of his Job' I wish him & his team God Blessing " What A Great Guy"😇

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All staff members were extremely accommodating and helpful. My Service advisor Ramone is always courteous and friendly.

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Sales representative was good and worked very hard to get me what I wanted. I have no complaints about the sales representative, easily 5 stars. However, the hour and half+ wait on financing and the delays to get the vehicle and condition it was almost handed off to me in before I pointed out missing dealer package and visible white scrapes across the front bumper of a brand new car made the experience not amazing. The dealership did in the end honor the dealer package that I paid for, even if the service department directed me to go back to my ... Read More

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DealerRater - Aug 6, 2025

Sales representative was good and worked very hard to get me what I wanted. I have no complaints about the sales representative, easily 5 stars. However, the hour and half+ wait on financing and the delays to get the vehicle and condition it was almost handed off to me in before I pointed out missing dealer package and visible white scrapes across the front bumper of a brand new car made the experience not amazing. The dealership did in the end honor the dealer package that I paid for, even if the service department directed me to go back to my sales rep when I was told to just show up and service would take care of it. Again, sales rep was great, everything else took many more steps and hurdles than I felt it should've.

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Outstanding experience. Enjoyed working with Julian and Billy. Very professional. Made our car buying experience exceptional. Genesis vehicles are a superior value to the European cars with similar features.

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Great and smooth experience, Joseph was great to work with, awesome communication. Would definitely use them again

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Joe was very helpful and made the buying process simple and quick. I’m very happy with my new car!

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HORRIBLE SERVICE DEPARTMENT. My car was brought to the dealership on Monday July 14 for a mechanical issue. It sat unattended in their tow lot until Monday July 21. I was then sent a text, no call, saying that my catalytic converter had been stolen and would need to be replaced for $4600. I called in disbelief as I had a catalytic converter when I left my car. I fully expected that they would replace it. They were of no help and very little empathy. They acknowledge that their lot is unattended and not secure. They have no cameras on it either. They ... Read More

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DealerRater - Jul 25, 2025

HORRIBLE SERVICE DEPARTMENT. My car was brought to the dealership on Monday July 14 for a mechanical issue. It sat unattended in their tow lot until Monday July 21. I was then sent a text, no call, saying that my catalytic converter had been stolen and would need to be replaced for $4600. I called in disbelief as I had a catalytic converter when I left my car. I fully expected that they would replace it. They were of no help and very little empathy. They acknowledge that their lot is unattended and not secure. They have no cameras on it either. They also let me know that they are not responsible for my car until they bring it into the shop and that I couldn't prove it was there when brought in. That is correct. I didn't take pictures of the undercarriage of my car before it was brought in. They know that. Great way for them to scam extra money. So, after sitting and waiting for a week for someone to even look at my car I now needed to go through my insurance for a new converter. THEN, once that was fixed they would then look to diagnose my original problem. So disappointing. I would never leave my car with them. And if their sales force is the same as their service department, I would never buy a car from them either

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Valet service was great as usual. Tune up and recall were resolved. Bob was very personable during pick up and delivery.

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Working with Floyd Davis was beyond amazing. He went above and beyond for us and helped us make good out of a bad situation a different dealership put us through.

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New 2025 Santa Cruz. Simple oil change to remove break-in oil at 3900 miles. Bobby Hood, my service associate, was very professional and accommodating. However, after I left the dealership, I noticed my clock was an hour off. Going into settings, the Daylight Savings setting had been reset. Now my Android phone won't connect to the truck. Why would the technician have to reset my settings just to do an oil change? Bobby says I can bring the truck back if I can't get connected. A major hassle for me if required.

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I was very satisfied with the work performed today. It was only and oil change, tire rotation, and wiper blade replacement but the communication from Ramon was excellent. I waited on for the vehicle to be completed which gave me plenty of time to catch up on paperwork in a roomy and comfortable lounge. The hand washed vehicle was also a very nice perk.

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I worked with Billy Phister, Brandon Phillips, and Christos and all three have been extremely professional, knowledgeable, and courteous. Excellent car buying and service experience.

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My service agent, David Herrera was incredible! He was thorough and knowledgeable! He kept me informed and made the trip fast and easy!

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I have worked with different people but have worked with Kay F. several times. She is always pleasant, courteous and very efficient! She's a keeper!!!

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Rashad was excellent to work with, knowledgeable, polite, willing to negotiate. I would highly recommend him for your car buying needs!!

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Joe was very helpful finding us what we were looking for and showing us all of the great features. Best car buying experience yet!

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I first texted Keffer Hyundai and with Sebastian Kosinski. He was patient and answered all my questions. Gave me an excellent price and I bought a 2025 Tucson SEL. I could not have done this without his help. Mark in financial was a big help in getting cost down for wear and tear lease contract.

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Had the first service and state inspection on my GV80. It was very easy to schedule this appointment and the service advisor kept me informed via text and phone call when it was ready.

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Had all the parts I needed, and I was in and out fast. My service advisor was very professional and gave me a discount that I asked for.

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The Keffer Hyundai Service Department was fantastic when I brought my 2014 Santa Fe Sport in with engine trouble. It turned out that the engine needed to be replaced, Justin who was taking care of the problem is first rate explained that so long as the car was properly maintained the engine replacement would be covered under warranty. Justin explained the entire process and was able to provide a loaner vehicle for me to use during the replacement process. I was surprised on how quickly they were able to return my vehicle to me and I’m extremely happy with Keffer ... Read More

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DealerRater - Apr 29, 2025

The Keffer Hyundai Service Department was fantastic when I brought my 2014 Santa Fe Sport in with engine trouble. It turned out that the engine needed to be replaced, Justin who was taking care of the problem is first rate explained that so long as the car was properly maintained the engine replacement would be covered under warranty. Justin explained the entire process and was able to provide a loaner vehicle for me to use during the replacement process. I was surprised on how quickly they were able to return my vehicle to me and I’m extremely happy with Keffer Hyundai’s service department and overall experience with them.

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Sev was a pleasure to work with! Very patient as well..even as I was so indecisive on color choice.

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Keffer Hyundai is always dependable, quick, friendly, and so easy to work with. I trust their service department to keep my Sante Fe running at its best without killing my budget. It's really great to know you're in good hands, buying, servicing, and trading back in when the time comes. They're the best around!

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This dealership compares with luxury hotels which I frequent! The customer service and amenities are top notch.

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Matt was an outstanding Sales Representative. Very knowledgeable and worked very hard to satisfy my buying experience. Management was responsive. Dealership was very clean and enhanced the customer experience.

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Jeremy was great and was very helpful. Felt too much pressure spend on trying to sell extended warranties through the finance personnel.

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Excellent experience at Genesis of Charlotte, purchased a car in less than 2 hours, on the promised and previously agreed terms. George was very helpful and walked me through the entire process efficiently and courteously, and in the end helped including with returning the rental car.

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Jeremy was great, super helpful Thank you, thank you Jeremy and team for making this a great experience

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The dealer was customer friendly, listen to our needs and had a car that satisfy our needs

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Very old school car trickery. Give you one price then changed the price once we arrived. Overheard staff mentioning how they missed the covid days when overcharging was fun. Went to Monroe and bought and left in new car in less than 2 hours.

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The best service. Friendly staff. Nice seating area . The best service.Thank you.!!! I highly recommended it

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Great customer service! I waited while my car was being serviced. The waiting room was clean and comfortable. The restroom was clean. My service advisor was friendly and efficient. The other service advisors at the front desk were helpful as well. I like the text updates while the car is being serviced.

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Great service from the team. Everyone was nice and respectful during my wait and offered me snacks and drinks.

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Great service before the sale, just like all dealers. Service after the sale is one star at best. 2025 Tucson, a lot of high tech improvements, but no help after the sale, to understand anything. Sent several emails to Lewis Gobble, to get help, but no response. Plan to be on your own, to learn any new functionality. YouTube can help, but that should fall on Keffer. Will never deal with Keffer again.

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Went for a service, but ended up purchasing new G80. The experience was unmatched. Antonio assisted us in service, he was outstanding. MARCIO assisted in sales, he was also outstanding. Ace in finance was outstanding too. I always drive to Charlotte from Columbia because this dealership is the best.

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We moved here September, 2023. I think this was my third or fourth time at the dealership. I have noted that every single time there have been new people at the service desk. I have never seen such change in personnel. I am 73 years old.

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Always enjoy coming here to get my car serviced! Love my service advisors! If you are looking for a place to get your next car this is the place you should choose!

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The customer service was exceptional. The service work performed was done timely. One of the best customer experience.

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The service center is severely understaffed. I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything. It took over 30 minutes to simply be "processed", which made me late for my work appointment. The people were VERY pleasant and obviously trying to work hard, but the systems were impossibly slow. This is frustrating after purchasing a luxury vehicle. On the positive note in addition to the pleasant service people, they did fix a 'lug nut' issue at no charge. However, generally this routine ... Read More

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DealerRater - Dec 24, 2024

The service center is severely understaffed. I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything. It took over 30 minutes to simply be "processed", which made me late for my work appointment. The people were VERY pleasant and obviously trying to work hard, but the systems were impossibly slow. This is frustrating after purchasing a luxury vehicle. On the positive note in addition to the pleasant service people, they did fix a 'lug nut' issue at no charge. However, generally this routine service and lug nut replacement took all day (from 8:15am until about 4pm), which seems insanely long. Also, i learned there were recalls on my car. The earliest recall service date is not until 60 days out. Again, this speaks to lack of service people, which is a problem for a luxury brand.

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Just took my 2021 Hyundai Palisade in for service and I continue to be impressed with Keffer's awesome customer service. From the sales experience to the follow up with continuing service - this dealership is the best! I worked with Bobby today who was an awesome customer service rep in the Service area. He was professional, friendly and kept me up to date on my service appointment while I was running errands. My experiences with Keffer Hyundai have been nothing less than awesome each and every visit! Thank you so much!

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Keffer Hyundai was supposed to be just a quick stop to begin our car shopping journey, but August quickly changed our minds! His knowledge on the vehicle convinced us that Hyundai offered everything we were looking for & more. August and his team went above and beyond to make this experience exceptional! Thank you, for your time and dedication! We will recommend August and his team to all our friends & family!

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Where do I begin. I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and couldn't have been the issue. I then pressed the issue and was told the issue was the work already done, which was the reason I brought it in to be looked at. Did I mention that I toild them 5 times that this wasn't the issue. After they came back and said the previous issue was the same I was like ok fix it. After ... Read More

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DealerRater - Oct 29, 2024

Where do I begin. I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and couldn't have been the issue. I then pressed the issue and was told the issue was the work already done, which was the reason I brought it in to be looked at. Did I mention that I toild them 5 times that this wasn't the issue. After they came back and said the previous issue was the same I was like ok fix it. After the part was replaced it was determined that it wasn't that part (again as I had told them already), and it was another part. It is at this time that coorporate and the dealership stepped in after reaching out to both of them and helped me so much and for that I will say A++ (which I have now owned 3 Hyundais, and coorporate has always benn great). The part was replaced and the car was finally wrking the way it was supposed to. However, the car came back to me with another issue due to it being on the lot since May. That issue will cost me more money to fix (because due to the age, it is just something that happens whgen neglected), and now resaling it is another issue. Now, besides the dealership not listening, telling me it is something that was total xx and then coming back and saying it was the previous issue only after complaining (oh yea and btw I am paying for the part that wasn't the problem to begin with), the worst thing about this is the communication and costumer service. I have learned if you leave a car there, you will have to go back in to find out what is going on, because you won't hear from the place for a week. Lets say I was first dealing with employee B (who no longer works in this area and for obvious good reason's) and was never informed about what was going on, and also always had issues getting ahold of him. I then got employee D who has been great to work with and I have no issues with (give D a raise for her customer service level.) I say this because another time I brought a car in for an oil change and inspection and it took 2.5 hrs even after making an apointment and being told thigns were back up. (but that time again it was dealing with employee B, unit employee D stepped in to help me get out). Also be ware that if an issue arises talking to the actually text or someone in charge will more than likely come from a cell phone or thru your service desk person. So at the end of the day Hyundai, A++ no issues, but this dealership I have issues now with the service department and already had issues with sales, which is why I never bought my cars here.

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This was by far the best experience that I have ever had a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was changed, tires rotated, plus air and cabin filters replaced. The job was done in about one hour. My previous experiences to just get an oil change and tires rotated took over three hours! Erica told me she would contact me if the car needed additional serving, and she did. Everything went smooth. Quite a welcome change! However, the sticker notifying ... Read More

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DealerRater - Oct 15, 2024

This was by far the best experience that I have ever had a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was changed, tires rotated, plus air and cabin filters replaced. The job was done in about one hour. My previous experiences to just get an oil change and tires rotated took over three hours! Erica told me she would contact me if the car needed additional serving, and she did. Everything went smooth. Quite a welcome change! However, the sticker notifying me of the next oil change was not affixed to the windshield. Small oversight.

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Annisa was very professional and very knowledgeable about her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal.

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Jessica Johnson and Ace were fantastic. Great overall experience. They were efficient, helpful and friendly

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Welcoming employees especially Orlando at service New facility inviting and welcoming. I will return soon

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