Customer Testimonials
I was very satisfied with the work performed today. It was only and oil change, tire rotation, and wiper blade replacement but the communication from Ramon was excellent. I waited on for the vehicle to be completed which gave me plenty of time to catch up on paperwork in a roomy and comfortable lounge. The hand washed vehicle was also a very nice perk.
I worked with Billy Phister, Brandon Phillips, and Christos and all three have been extremely professional, knowledgeable, and courteous. Excellent car buying and service experience.
My service agent, David Herrera was incredible! He was thorough and knowledgeable! He kept me informed and made the trip fast and easy!
I have worked with different people but have worked with Kay F. several times. She is always pleasant, courteous and very efficient! She's a keeper!!!
Rashad was excellent to work with, knowledgeable, polite, willing to negotiate. I would highly recommend him for your car buying needs!!
Joe was very helpful finding us what we were looking for and showing us all of the great features. Best car buying experience yet!
I first texted Keffer Hyundai and with Sebastian Kosinski. He was patient and answered all my questions. Gave me an excellent price and I bought a 2025 Tucson SEL. I could not have done this without his help. Mark in financial was a big help in getting cost down for wear and tear lease contract.
Had the first service and state inspection on my GV80. It was very easy to schedule this appointment and the service advisor kept me informed via text and phone call when it was ready.
Had all the parts I needed, and I was in and out fast. My service advisor was very professional and gave me a discount that I asked for.
The Keffer Hyundai Service Department was fantastic when I brought my 2014 Santa Fe Sport in with engine trouble. It turned out that the engine needed to be replaced, Justin who was taking care of the problem is first rate explained that so long as the car was properly maintained the engine replacement would be covered under warranty. Justin explained the entire process and was able to provide a loaner vehicle for me to use during the replacement process. I was surprised on how quickly they were able to return my vehicle to me and I’m extremely happy with Keffer ... Read More DealerRater - Apr 29, 2025
Sev was a pleasure to work with! Very patient as well..even as I was so indecisive on color choice.
Keffer Hyundai is always dependable, quick, friendly, and so easy to work with. I trust their service department to keep my Sante Fe running at its best without killing my budget. It's really great to know you're in good hands, buying, servicing, and trading back in when the time comes. They're the best around!
This dealership compares with luxury hotels which I frequent! The customer service and amenities are top notch.
Matt was an outstanding Sales Representative. Very knowledgeable and worked very hard to satisfy my buying experience. Management was responsive. Dealership was very clean and enhanced the customer experience.
Jeremy was great and was very helpful. Felt too much pressure spend on trying to sell extended warranties through the finance personnel.
Excellent experience at Genesis of Charlotte, purchased a car in less than 2 hours, on the promised and previously agreed terms. George was very helpful and walked me through the entire process efficiently and courteously, and in the end helped including with returning the rental car.
Jeremy was great, super helpful Thank you, thank you Jeremy and team for making this a great experience
The dealer was customer friendly, listen to our needs and had a car that satisfy our needs
Very old school car trickery. Give you one price then changed the price once we arrived. Overheard staff mentioning how they missed the covid days when overcharging was fun. Went to Monroe and bought and left in new car in less than 2 hours.
The best service. Friendly staff. Nice seating area . The best service.Thank you.!!! I highly recommended it
Great customer service! I waited while my car was being serviced. The waiting room was clean and comfortable. The restroom was clean. My service advisor was friendly and efficient. The other service advisors at the front desk were helpful as well. I like the text updates while the car is being serviced.
Great service from the team. Everyone was nice and respectful during my wait and offered me snacks and drinks.
Great service before the sale, just like all dealers. Service after the sale is one star at best. 2025 Tucson, a lot of high tech improvements, but no help after the sale, to understand anything. Sent several emails to Lewis Gobble, to get help, but no response. Plan to be on your own, to learn any new functionality. YouTube can help, but that should fall on Keffer. Will never deal with Keffer again.
Went for a service, but ended up purchasing new G80. The experience was unmatched. Antonio assisted us in service, he was outstanding. MARCIO assisted in sales, he was also outstanding. Ace in finance was outstanding too. I always drive to Charlotte from Columbia because this dealership is the best.
We moved here September, 2023. I think this was my third or fourth time at the dealership. I have noted that every single time there have been new people at the service desk. I have never seen such change in personnel. I am 73 years old.
Always enjoy coming here to get my car serviced! Love my service advisors! If you are looking for a place to get your next car this is the place you should choose!
The customer service was exceptional. The service work performed was done timely. One of the best customer experience.
The service center is severely understaffed. I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything.
It took over 30 minutes to simply be "processed", which made me late for my work appointment.
The people were VERY pleasant and obviously trying to work hard, but the systems were impossibly slow. This is frustrating after purchasing a luxury vehicle.
On the positive note in addition to the pleasant service people, they did fix a 'lug nut' issue at no charge. However, generally this routine ... Read More DealerRater - Dec 24, 2024
Just took my 2021 Hyundai Palisade in for service and I continue to be impressed with Keffer's awesome customer service. From the sales experience to the follow up with continuing service - this dealership is the best! I worked with Bobby today who was an awesome customer service rep in the Service area. He was professional, friendly and kept me up to date on my service appointment while I was running errands. My experiences with Keffer Hyundai have been nothing less than awesome each and every visit! Thank you so much!
Keffer Hyundai was supposed to be just a quick stop to begin our car shopping journey, but August quickly changed our minds! His knowledge on the vehicle convinced us that Hyundai offered everything we were looking for & more. August and his team went above and beyond to make this experience exceptional! Thank you, for your time and dedication! We will recommend August and his team to all our friends & family!
Where do I begin. I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and couldn't have been the issue. I then pressed the issue and was told the issue was the work already done, which was the reason I brought it in to be looked at. Did I mention that I toild them 5 times that this wasn't the issue. After they came back and said the previous issue was the same I was like ok fix it. After ... Read More DealerRater - Oct 30, 2024
This was by far the best experience that I have ever had a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was changed, tires rotated, plus air and cabin filters replaced. The job was done in about one hour. My previous experiences to just get an oil change and tires rotated took over three hours! Erica told me she would contact me if the car needed additional serving, and she did. Everything went smooth. Quite a welcome change! However, the sticker notifying ... Read More DealerRater - Oct 15, 2024
Annisa was very professional and very knowledgeable about her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal.
Jessica Johnson and Ace were fantastic. Great overall experience. They were efficient, helpful and friendly
Welcoming employees especially Orlando at service New facility inviting and welcoming. I will return soon
Great service! Fast service. Friendly staff. Made the experience pleasant and memorable. I would highly recommend them!!
This is a good dealership. Consultants are on point and they try hard to provide a great experience. There is a knew consultant named Ramon that is the best I’ve experienced I. The 8 years working with Keffer
Very straightforward and professional staff. Good communication amongst the service department. Interior could be bigger though.
AC stopped working early Aug. No appointment for 2 weeks. Finally confirmed loaner as expected return was 4+days. Never heard from service unless I initiated. Car is 20 mo old with 16K miles-said not under warranty. Quoted $800+. Finally spoke to manager and he was to get back to me. Never did. I called original service contact-he was still charging the $800 but spoke to manager and agreed no charge. Picked up the next day-with a different service person and charge was still there. After a long wait, finally picked up my dirty car. VERY DISAPPOINTED in the entire experience. Was a big Genesis ... Read More DealerRater - Sep 27, 2024
Excellent service, from the people who received your car and the front lady were amazing
My wife and I seen a car online and was interested in seeing it. I called Keffer and spoke to Rose, set up an appointment the next day to meet with her and check the car out. Unfortunately she had another customer, she’d been working with and referred us to Stephen.
Stephen was great. I was very disappointed that the car I had scheduled to see couldn’t be found. Stephen showed us another 2023 Santa Fe with low miles, practically a new car. We test drove it and liked it but was really wanting to see the one we ... Read More DealerRater - Sep 22, 2024
Service was fast and staff was very courteous. It’s also nice to have snacks and drinks in the waiting area.
Nice facility with professional and knowledgeable staff. Organized and as efficient as possible since it always takes time to finalize.
My recent service experience was not good!!! I made an appt for an oil change and tire rotation. My tires were not rotated. I know it was not done because I have a very prominent scratch on my right front rim and that tire/rim is still in the same spot. I didn't notice that they weren't rotated until i got home. I’ve left a message for the service manager and spoken to two other people at the dealership, but I can’t get ANYONE to call me back. It’s ridiculous! At this point, how can ... Read More DealerRater - Aug 29, 2024
Everyone was knowledgeable and helpful throughout the buying process. Very friendly folks. Harold Cruz went above and beyond in assisting me throughout the process
Fast speed of service, very welcoming to customer. And complimentary snacks and water. Thank you.
Speedy service friendly staff. Tristian is amazing knowledgeable, patient, and helpful. I recommend him to anyone looking to buy a new car.
My recent service was disappointing. The mechanic somehow managed to turn off the tire pressure program while rotating my tires. Additionally the mechanic failed to toque the lug nuts on my tires leaving them loose and setting up the possibility that my wheels could come off. I called the problem to the attention of Annika, the service writer, asking if it would be necessary to bring the car back to fix the tire pressure program. I got no response. My clocks were also changed to the wrong time and not corrected, although I fixed it myself. All of this and ... Read More DealerRater - Aug 17, 2024
The worst experience ever, they hold my car for 37 days and I needed to get involved the manufacturer, they never answered my calls and I'm suing them for lemon law
Worst dealership ever. Tried to make me pay for duplicate services for diagnostic that was just performed and paid for. Told me my transmission was fine and the problem was my tires. Finally admitted the transmission was the problem but didn't provide a rental. They had my car for 2 months and I had to pay over 2k out of pocket for a rental. They didn't provide updates through the time of having my car. I had to contact Hyundai Corporate to get any information on my car. I even left 4-5 messages with the service manager and never ... Read More DealerRater - Aug 14, 2024
Very nice job locating the vehicle I wanted and working out the deal with me.
Sebastian was very nice and helpful and everyone was so nice, got us out quickly
I got a Hyundai Elantra SEL for my daughter. Jose was a great in closing the deal.
The Dealership was very helpful and rectified the problem with my car in a very short period of time!!!
My visit was OK, but I was disappointed. They didn’t have me a loaner at the time I drop my car off for two days.
The facility was clean and updated. The staff were friendly and accomodating. They have a large vehicle selection.
Had a great buying experience at Keffer Hyundai (bought a used Subaru which I found online). Rodney Murphy (my sales person) was very personable and easy to work with. I would definitely recommend him and this dealership to anyone who was looking to buy a Hyundai.
Wonderful, modern, gorgeous new showroom and service area. I came in for a recall. Everything went very smooth and as promised. Car was washed and left with all the original settings in place. Asia was I very knowledgeable, helpful and pleasant.
Had a great experience at Keffer Hyundai. Rodney did an excellent job answering all our questions in a knowledgeable and thoughtful way.
Very pleased with the way the dealership handled the transaction. Would buy here again anytime.
This is our fifth purchase from Keffer and our best experience. Our sales person, Chuck was very knowledgeable and helpful.
I originally showed up for this appt to find out they needed my car for a week to fix this recall and the part wasn’t in. Since I need a car, I had to reschedule for 2 months later which was the first time a loaner was available. We then had to delay again bc the promised concierge service wasn’t scheduled. 5 days after dropping off my car, I got an email listing over $1000 worth of service I needed to have done, nearly all which had been done literally ONE WEEK earlier at another shop as I have had too ... Read More DealerRater - Jul 11, 2024
The dealership experience was refreshingly pressure-free. Every associate was both attentive and professional, guiding me through my credit profile and how to enhance it without a hint of condescension. Despite my fair credit score, their treatment made me feel valued beyond just the numbers, genuinely earning my business. The purchasing process was impressively quick as well! My time at the store was roughly 3, certainly no longer than 4 hours. I want to extend a special thanks to Levi, Chad, and James for making the experience outstanding.
Great service, appreciated Kaajah Funderburk/Svc Adviser's accurate indication of how long the wait would be and they delivered on time. Vehicle serviced as well as car washed!
Car porter and service writer were great. Very positive and energetic. Would definitely recommend. Keffer Hyundai
After maintenance finished, Genesis workshop team brought my car back home!... this is highly appreciated.
Very nice experience and the time in and out was great. Appreciate all the effort to keep it within the 2 hours
I was able to easily make an appointment for my car online. Kaajah was my service advisor. She was friendly and efficient. I left the car there while it was being serviced. Kaajah texted me an update about the service and called when the car was ready. She even greeted me by name when I walked in to pick it up!
They accept more service appointments than they can fulfill. Had an appointment for oil change, was told it would be about 90 minutes. After 2 hours waiting, i was asked if i had a ride home to leave it overnight or can i come back the next day. Will not be back and can not recommend.
Our sale person Dony was very informative and really made sure we understood the vehicle we wanted to purchase Eden in the Finance department was very good in going thru our paper work and answering all our questions. She was very very good. The sales manger was also very helpful and a good person to deal with. We had a great experience and wood recommend this dealership for anyone looking for a Hyundai vehicle.
The dealership was clean and the employees friendly and helpful. It was nice having water and snacks available in the waiting area.
Luckily I had a sles rep who was experienced named James Brown who explained all paperwork and the new car features. Good experience.
When someone hit my parked Sonata it was totalled. I loved that car and wanted to replace it with another. I knew I wanted to work with the best Hyundai dealer in Charlotte and went straight to Keffer Hyundai. They were the 2023 dealer of the year, and I needed a dealer that was easy to deal with, and trustworthy. Not at all the nightmare normally associated with buying a car! My expectations were exceeded and I’ll continue to use Keffer Hyundai in the future.
I can't say enough good things about the staff at Keffer, Hyundai. Sales, Finance, and Service department have great customer service. The reason for 4 stars instead of 5 would be the dealings between corporate and the local dealerships. It's hard not to feel duped or suckered when you purchase extended packages on a new vehicle and you still have to pay over $1.2k for a part that should not be a $1.2K part.
Dony had great customer service, had a hiccup and miscommunication but they went above and beyond to take care of us. Facility was clean and organized and busy but overall I would purchase another vehicle from them.
I had an outstanding experience with the Christian, the entire process and all I had the pleasure of meeting while purchasing my CPO G70.
A frustrating experience. The inconvenience was staggering. The service advisor was not customer focused and I had to initiate most of the conversation to get updates. This was time consuming and demonstrates Keffer's service department focus, which is NOT on the customer. Keffer chooses to commuincate through a messaged based customer portal which further distances the service advisor and the customer. While the portal provides proposed repairs and offers the customer a selection on which repairs to approve and which one delays, this customer prefers a personal touch. I have opened a case with Hyundai Auto group national to ... Read More DealerRater - May 11, 2024
This was one of the best experiences I’ve had with a dealership in my life. Asia Smith greeted me with a smile and ensured my vehicle was serviced and cleaned as well. The work was completed in a timely manner and a Lyft was provided by the company. Great customer service!⭐️⭐️⭐️⭐️⭐️
Desirea gave great customer service my experience was awesome because of her detailed knowledge and excellent service.
Asia was very pleasant and helpful, waited a longer than expected but everything was what I expected after they finished on my vehicle. Overall wasn’t bad.
Marcio is great to work with. Go see him. Always helpful and cares about his customers. We’ve bought three cars from him and he always call to check on you. Makes the experience worth while.
Working with Jose Hernandez was a pleasure. He is all about the customer and will work within his abilities to find the right car without any pressure. I would highly recommend Jose and Keffer Genesis if you are looking for a pleasant and informative car buying experience. Dave, Rock Hill SC
I had to bring in my car for them to run the diagnostics on which takes apparently 3-5 days, and the rental they had for me was a car when I have an suv. Which didn’t make any sense to me and with kids doesn’t make it easy and they told me I could come back on another day to switch out the rental but the location isn’t close to home so was extremely inconvenient and to top that off they weren’t able to duplicate the issue I’ve been having so they weren’t able ... Read More DealerRater - Apr 23, 2024
Easy check in with Dezerai. She kept me updated with the progress. Easy check out.
Lousy service! They had my car sitting in there lot for 7 days before working on it. The rental car they let me use was not even close to my car. Too small. They had me wait several days before bring my car in so they could order parts. I got there and they didn’t have the parts. In a few words the overall experience was bag! The car came back to me with marks on it that I had to buff off.
Super helpful team, pontual and respectful, will keep getting my service with Ramone as needed.
Very friendly sales and thankfully no strong push into a vehicle I wasn’t interested in. Smooth process of purchase.
Had oil service today. I bought almost a 1000 $ of tires there last summer and was told twice on the phone before this appointment that “tire rotation” would be free. When I got there they said “we don’t do that anymore “ and lied about “not doing it the last two years “ when I know for a fact they did it before if you bought tires from them. Not keeping their word !
Have issues with repair that was completed on 4/11/24 and left three messages with my service advisor and have not had a response from Keffer. Very disappointing!!
Great experience working with Ryan.So Far I’m very happy .What more can i say just awesome
Ive been very pleased with the sales and service from Keffer Genesis Marcio is excellent and Bob the valet driver was great today
Excellent Service EVERY TIME. EVERYONE IS ALWAYS ATTENTIVE AND HELPFUL including Service and Sales. Very Pleased
Always helpful and attentive and Chuck helped me get into a new replacement vehicle - a 2024 Hyundai Kona SEL
Very nice greeting. Asia Smith in the service department was very attentive, courteous and helpful. She made my experience at Charlotte of Genesis very enjoyable.
Car buying is one of our least favorite things. They made the experience as painless as possible.
Very attentive and easy to work with. Tremendous staff. Will absolutely work with them again.
Sebastian was attentive and was a good listener. He thoroughly communicated our expectations to his management and we were able to execute the transaction efficiently.
I am leasing a new Venue and am very happy to have my regular maintenance performed at Keffer Hyundai. Easy scheduling, comfortable waiting area, and quick and reliable service.
We worked with Sean Hadley to get a car for our son. We told him exactly what we were looking for and he immediately went to work to find what we wanted.
Though the exact car we wanted wasn't in the lot at the time, he secured one for us and we picked it up a day later.
He was efficient, personable and not overly salesy. He explained all the details about what we would need to bring, what we would need to do for our trade in, and basically wrapped the car in a bow.
Overall, very positive ... Read More DealerRater - Mar 15, 2024
I purchased a certified used car from this dealer. The salesman was very nice, however gave me a 26 percent APR on a 2014 car with 98,000 miles. The car has been in the shop since I purchased it. It came with a warranty but it still requires me paying out of pocket for a lot of things. I’ve spent over 11,000 dollars in repairs and the car is now back in the shop having its motor torn apart which it not covered by the warranty would cost me $8,766. I reached out and got the run around. No one could do anything to ... Read More DealerRater - Mar 12, 2024