Jerome checked my car in efficiently and kept me regularly informed while the car was evaluated and the progress of the work being done, which was done quickly and off I went!

It was my first visit with Kefer. My rep, Kay, was very nice and professional. The prices were reasonable for an oil change, a tire rotation, and a visual inspection. All green on my vehicle, that means my car had no issues at 24k miles.

On point service and reasonable price for the services. Didn't try to up sell unnecessary services. I'd recommend this dealership for your Hyundai services. John Perez was helpful in addressing my concerns about the issues and provided additional information when inquired about the service intervals and costs.

Nichelle Wyles finance assistant was very helpful in getting my cancellation done on my additional coverage. Very professional lady. Got the job done when others in her department could not. She is an asset to the dealership.

Leslie was fantastic. Very patient with two people that are technically challenged. Working out of trailers was very hard but the staff did the best to make us feel comfortable

Keffer Hyundai made the process of getting a new car incredibly easy and pain-free. My previous Hyundai was totaled by a drunk driver after only having the car for two years, and after dealing with endless calls to insurance, all I wanted was my car back. Sebastian was very understanding and helpful in getting me the exact model, color, and trim I wanted at a price I could afford. He was very transparent throughout the entire process and incredibly patient with any questions, hesitancies, or worries I had. There was no aggressive sales pitch or pressure to make a deal at any point, which, as a woman, was very refreshing. I felt confident making this purchase at Keffer and I will be recommending this dealership to all of my family & friends looking for a car.

I visited Keffer Hyundai of Charlotte, I went to there lot with great intentions of purchasing a vehicle. The salesman was Justin Hairston. I must say that he was very patient with me. Justin made my shopping experience great with no pressure. Following Rashard Jackson the financial management with assurance to help me make a purchase.. I would like to take this time to brag on a team that worked to make my car buying experience great. Kudos to Keffer Hyundai. I will be telling others of my great team here at Keffer.

When the other dealers said no, they approved me with A 2026, 16 miles Venue.God is good!!!

Very aggressive at getting to a price point we could live with. Friendly knowledgeable salesman and overall great experience with the staff.

They went above and beyond, didn’t xxxxxxxxx, and helped me choose the perfect car for me! I loved working with Farrid and buying my car. Best car buying experience I’ve ever had!

The service great I will continue to go there for work on my car thank you guys

MISLED ON VEHICLE DETAILS, RUSHED DURING NEGOTIATION, & TOLD TO LEAVE WHILE ACTIVELY BUYING!!! My experience at Keffer Dealership on August 6, 2026 was extremely unpleasant and, honestly, unacceptable. I communicated with the dealership throughout the entire day prior to my arrival to ensure a smooth process. I was very clear that I wanted a 2023 Hyundai Sonata Limited with a white exterior and peanut butter (caramel) interior, and I was assured they had the exact vehicle available. After driving two hours to the dealership, I arrived only to find that the interior did NOT match what I had specifically requested and was told would be available. My sales associate, Vanessa, was very kind but it was clear she was inexperienced, and unfortunately the process quickly deteriorated from there. When I sat down with a finance associate named Rashard, I was immediately met with resistance. He refused to provide the price of the vehicle unless I disclosed whether I planned to finance or pay outright, which felt unnecessary and unprofessional, especially since the vehicle was already advertised online for $25,500. After finally reviewing pricing with taxes, fees, and add-ons, there was little to no effort made to negotiate. Within minutes, Rashard became visibly impatient and rushed us, stating he needed to leave to pick up his child. This felt extremely unprofessional and dismissive. I then requested another associate, Steven, who was the ONLY person during this experience who demonstrated professionalism. He was patient, respectful, and genuinely tried to help, but had little flexibility to improve the deal. What happened next was completely UNACCEPTABLE!! After asking for a few minutes to make a decision, Vanessa returned in under 10 minutes, took the keys, and told us, “they said if you’re not buying, you need to leave.” I asked her to repeat herself because I was genuinely shocked, and she stood firm and confirmed it. Being told to leave while actively considering a purchase is beyond disrespectful! It is completely unacceptable customer treatment. Only after the situation escalated did two managers, Ladon and Scott, come out from the back office to apologize. However, no one took accountability, and no one clarified who “they” were that instructed her to say that. The apologies felt empty, especially considering that no effort was made to resolve the situation or retain my business. At no point did anyone attempt to retain my business after clear dissatisfaction. I even asked for an additional $500 off, and they still refused. In the end, I paid the full advertised price of $25,500 (plus taxes and fees)—no deal, no accommodation, and no regard for the poor experience from start to finish. The only reason I completed the purchase was because I had friends who drove two hours to bring me there, and I didn’t want their time to be wasted. Otherwise, I would have walked out immediately. I left this dealership not excited about my purchase and regretting giving this dealership my business despite multiple opportunities for them to make this right. This experience was unacceptable due to: • Being told a vehicle was available that did not match what I requested • Refusal to provide pricing transparently • Being rushed during negotiations due to personal obligations • Being told to leave while actively considering a purchase • Management failing to take accountability or resolve the situation I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE. The only reason this review is not a complete zero is because of Steven, he handled the situation professionally and treated us with respect. I will also be sharing this experience with Hyundai Motor America due to the level of unprofessionalism displayed.

I’m literally overly impressed at how quickly they got me approved, processed everything and got me in and out of there! My down payment was more than reasonable! My salesperson Andre was more than extraordinary! He was extremely knowledgeable about the car, he was very personable! It was like purchasing my very 1st vehicle from my big brother! I would go back again and again! I would send my whole family! They are really great at what they do and if you could be helped they can do it! Get off your butt and out of that old car stressing you out and get down to keffer Hyundai! Tell them Renata sent you😉It’s 2026 🤔I have never owned a car in the same year it came out 🤭

From start to finish this couldn’t have been a better experience. Andre was so helpful and professional, invested and interested in what we were looking for but not pushy at all. I dread stuff like buying a car but he and Rashard (finance) were awesome and made it painless. Would definitely recommend the team at Keffer and would purchase here again.

Professional, friendly and ready to help. John Perez was my service guy and I appreciated how he spoke to me as he was explaining the work to be done and what needed attention. A definite 10!