Great service from the team. Everyone was nice and respectful during my wait and offered me snacks and drinks.

Worst dealer ship I’ve ever dealt with. Zero service after the sale. Avoid at all cost.

Great service before the sale, just like all dealers. Service after the sale is one star at best. 2025 Tucson, a lot of high tech improvements, but no help after the sale, to understand anything. Sent several emails to Lewis Gobble, to get help, but no response. Plan to be on your own, to learn any new functionality. YouTube can help, but that should fall on Keffer. Will never deal with Keffer again.

Went for a service, but ended up purchasing new G80. The experience was unmatched. Antonio assisted us in service, he was outstanding. MARCIO assisted in sales, he was also outstanding. Ace in finance was outstanding too. I always drive to Charlotte from Columbia because this dealership is the best.

We moved here September, 2023. I think this was my third or fourth time at the dealership. I have noted that every single time there have been new people at the service desk. I have never seen such change in personnel. I am 73 years old.

Always enjoy coming here to get my car serviced! Love my service advisors! If you are looking for a place to get your next car this is the place you should choose!

The customer service was exceptional. The service work performed was done timely. One of the best customer experience.

The service center is severely understaffed. I took my car in for my first routine maintenance and I had an appointment. This is an electric car, so no oil change or anything. It took over 30 minutes to simply be "processed", which made me late for my work appointment. The people were VERY pleasant and obviously trying to work hard, but the systems were impossibly slow. This is frustrating after purchasing a luxury vehicle. On the positive note in addition to the pleasant service people, they did fix a 'lug nut' issue at no charge. However, generally this routine service and lug nut replacement took all day (from 8:15am until about 4pm), which seems insanely long. Also, i learned there were recalls on my car. The earliest recall service date is not until 60 days out. Again, this speaks to lack of service people, which is a problem for a luxury brand.

Just took my 2021 Hyundai Palisade in for service and I continue to be impressed with Keffer's awesome customer service. From the sales experience to the follow up with continuing service - this dealership is the best! I worked with Bobby today who was an awesome customer service rep in the Service area. He was professional, friendly and kept me up to date on my service appointment while I was running errands. My experiences with Keffer Hyundai have been nothing less than awesome each and every visit! Thank you so much!

Keffer Hyundai was supposed to be just a quick stop to begin our car shopping journey, but August quickly changed our minds! His knowledge on the vehicle convinced us that Hyundai offered everything we were looking for & more. August and his team went above and beyond to make this experience exceptional! Thank you, for your time and dedication! We will recommend August and his team to all our friends & family!

Where do I begin. I dropped my car off in May after an issue happened. I was told the issue was something after having work done before I took it in, was done and couldn't have been the issue. I then pressed the issue and was told the issue was the work already done, which was the reason I brought it in to be looked at. Did I mention that I toild them 5 times that this wasn't the issue. After they came back and said the previous issue was the same I was like ok fix it. After the part was replaced it was determined that it wasn't that part (again as I had told them already), and it was another part. It is at this time that coorporate and the dealership stepped in after reaching out to both of them and helped me so much and for that I will say A++ (which I have now owned 3 Hyundais, and coorporate has always benn great). The part was replaced and the car was finally wrking the way it was supposed to. However, the car came back to me with another issue due to it being on the lot since May. That issue will cost me more money to fix (because due to the age, it is just something that happens whgen neglected), and now resaling it is another issue. Now, besides the dealership not listening, telling me it is something that was total xx and then coming back and saying it was the previous issue only after complaining (oh yea and btw I am paying for the part that wasn't the problem to begin with), the worst thing about this is the communication and costumer service. I have learned if you leave a car there, you will have to go back in to find out what is going on, because you won't hear from the place for a week. Lets say I was first dealing with employee B (who no longer works in this area and for obvious good reason's) and was never informed about what was going on, and also always had issues getting ahold of him. I then got employee D who has been great to work with and I have no issues with (give D a raise for her customer service level.) I say this because another time I brought a car in for an oil change and inspection and it took 2.5 hrs even after making an apointment and being told thigns were back up. (but that time again it was dealing with employee B, unit employee D stepped in to help me get out). Also be ware that if an issue arises talking to the actually text or someone in charge will more than likely come from a cell phone or thru your service desk person. So at the end of the day Hyundai, A++ no issues, but this dealership I have issues now with the service department and already had issues with sales, which is why I never bought my cars here.

This was by far the best experience that I have ever had a Keffer. The service was prompt! That is very important to me because I had to wait at the dealership until the service was complete. The oil was changed, tires rotated, plus air and cabin filters replaced. The job was done in about one hour. My previous experiences to just get an oil change and tires rotated took over three hours! Erica told me she would contact me if the car needed additional serving, and she did. Everything went smooth. Quite a welcome change! However, the sticker notifying me of the next oil change was not affixed to the windshield. Small oversight.

Annisa was very professional and very knowledgeable about her job. She was pleasant as she explained to me what type of service I needed at 30,000 miles. The new Genesis dealership looks phenomenal.

Jessica Johnson and Ace were fantastic. Great overall experience. They were efficient, helpful and friendly

Welcoming employees especially Orlando at service New facility inviting and welcoming. I will return soon

Great service! Fast service. Friendly staff. Made the experience pleasant and memorable. I would highly recommend them!!

This is a good dealership. Consultants are on point and they try hard to provide a great experience. There is a knew consultant named Ramon that is the best I’ve experienced I. The 8 years working with Keffer

Very straightforward and professional staff. Good communication amongst the service department. Interior could be bigger though.

AC stopped working early Aug. No appointment for 2 weeks. Finally confirmed loaner as expected return was 4+days. Never heard from service unless I initiated. Car is 20 mo old with 16K miles-said not under warranty. Quoted $800+. Finally spoke to manager and he was to get back to me. Never did. I called original service contact-he was still charging the $800 but spoke to manager and agreed no charge. Picked up the next day-with a different service person and charge was still there. After a long wait, finally picked up my dirty car. VERY DISAPPOINTED in the entire experience. Was a big Genesis fan until this.

Excellent service, from the people who received your car and the front lady were amazing

My wife and I seen a car online and was interested in seeing it. I called Keffer and spoke to Rose, set up an appointment the next day to meet with her and check the car out. Unfortunately she had another customer, she’d been working with and referred us to Stephen. Stephen was great. I was very disappointed that the car I had scheduled to see couldn’t be found. Stephen showed us another 2023 Santa Fe with low miles, practically a new car. We test drove it and liked it but was really wanting to see the one we had seen online. After about an hour and half searching of for the car, we were told it had been in an accident and was in the body shop for repairs. Would’ve been nice if we could’ve told us this earlier as we had already been there 2 hours. That didn’t sit well with me, so I decided I needed some time to talk it over with my wife. Stephen, the sales rep and Stephen, the sales manager were very understanding and we left. After talking it over, we decided this was the car for us. They had made us a very aggressive offer from our first visit, being that the original car we went to see wasn’t available. They kept the same offer, even after my car, I was trading in, had to be towed in because of the alternator. That meant a lot to us and the experience purchasing the car went great. That being said, the main reason I decided to purchase the car was Stephen, the sales rep. He was friendly, very easy to talk to, humorous and just an all around great guy. I felt I made a new friend with him and wish him nothing but the best moving forward. This is the second consecutive car I’ve purchased from that dealership in the last 11 years and would highly recommend the dealership to anyone interested in making a new or used car purchase. Many thanks, Benny and Sandie Rumfelt.

Service was fast and staff was very courteous. It’s also nice to have snacks and drinks in the waiting area.

Nice facility with professional and knowledgeable staff. Organized and as efficient as possible since it always takes time to finalize.

My recent service experience was not good!!! I made an appt for an oil change and tire rotation. My tires were not rotated. I know it was not done because I have a very prominent scratch on my right front rim and that tire/rim is still in the same spot. I didn't notice that they weren't rotated until i got home. I’ve left a message for the service manager and spoken to two other people at the dealership, but I can’t get ANYONE to call me back. It’s ridiculous! At this point, how can I even be confident that my oil was changed? Also, I was told when I showed up that I was not due for service even though I received an email from genesis of Charlotte indicating that I was due. I’ve since been told that those are automated emails and not accurate. Why send them then? That makes absolutely no sense. It's confusing and a waste of your customers time. I’ve also since received an email from genesis of America stating I was due for service! It’s insane how uncoordinated this all is. I’m very upset by the service, or lack there of, that I’ve received. I would appreciate someone reaching to me to address this promptly.

Everyone was knowledgeable and helpful throughout the buying process. Very friendly folks. Harold Cruz went above and beyond in assisting me throughout the process